Tag: Facebook
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Did THAT Just Happen? Extreme Engagement from Sweaty Betty
Last week we talked about customer and employee amazement from Shep Hyken’s book, The Amazement Revolution. This week I want to touch on the importance of customer engagement, and more specifically, the quest for EXTREME customer engagement. We all know that our customers are more connected than ever before. Due to their instant access to information, […]
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Did THAT Just Happen? Amazement Revolution
What is amazement? Shep Hyken starts off his book, The Amazement Revolution, with that very question. What is amazement? According to him, amazement is, “Service that is consistently and predictably better than average.” That doesn’t actually sound very amazing. Or does it? Consider how Hyken continues his definition – “Amazement is not necessarily about ‘Wow!’ […]
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Did THAT Just Happen? – Dangers of Ignoring Social Media
“Social Media Will Never Last!” was the title of the email screaming in my inbox this morning. Now before I panicked that one of my favorite past-times was headed to extinction, I took a moment to read the diatribe. Turns out social media is indeed alive and well, and the “Your Daily Success Tip” written […]
The Badass Unicorn 