Tag: Peloton Bike

• Did THAT Just Happen? Peloton Rides High with Customer Engagement

  This may initially appear to be a tale of a customer experience gone array; it is in fact, a perfect illustration of a disappointing customer experience successfully converted into extreme customer engagement. It is the epitome of how a simple customer service interaction can create customer loyalty. Customer disappointment is an unfortunate reality for most…

  Sarah Stealey Reed

  February 18, 2014

  call center, contact center, Customer Experience, customer service, cycling, Did That Just Happen, Norfolk, spinning, working out

  Call centre, Customer, Customer Service, Peloton, Peloton Bike, Social media, Twitter