Tag: San Francisco

• Rants, Raves, & 2013 Recuperation

  Say everything you’ve always wanted Be not afraid of who you really are ‘Cause in the end we have each other And that’s at least one thing worth living for And I will give the world to you A million suns that shine upon me A million eyes you are the brightest blue Let’s tear…

  Sarah Stealey Reed

  January 23, 2014

  beach, cycling, drinking, family, friends, Iona, Jason, love, moving, Norfolk, Raleigh, relocation, road trips, spinning, stepmom, traveling, travelling, wedding

  Afghanistan, Florida, New York, San Francisco, Wedding

• ORF-IAD (err, scratch that) EWR-SFO-SEA

  I should have drafted this last Sunday when I departed on my first leg of this West coast adventure, but candidly, I was a little pissed and a tad disillusioned. Sunday went a little like this… 3.45a ET wake-up 5a ET airport arrival (thanks for the ride, love) 5.30a ET we are told the 6a…

  Sarah Stealey Reed

  November 22, 2013

  call center, contact center, Customer Experience, customer service, drinking, flying, Jason, traveling, travelling

  Dreamforce, EWR, flying, Norfolk, Salesforce, San Francisco, Seattle, traveling

• The Adventure is Worth It

  I’ll keep on healing all the scars That we’ve collected from the start I’d rather this than live without you For every wish upon a star That goes unanswered in the dark There is a dream, I’ve dreamt about you And from afar, I lie awake Close my eyes to find I’d never be the…

  Sarah Stealey Reed

  October 27, 2013

  family, friends, Jason, love, traveling, wedding

  Afghanistan, New York, San Francisco, San Luis Obispo, Wedding

• Badass Stepmom: Parenting Recap 4

  Jason played single-parent again last week while I gallivanted off to Salt Lake City and San Francisco to properly earn that paycheck I receive. This meant he also got to sign my name approximately 6032 times as my acting power of attorney in the Norfolk home-buying process. He was a champ through it all, and…

  Sarah Stealey Reed

  July 26, 2013

  family, Jason, love, stepmom

  Iona, Norfolk, Salt Lake City, San Francisco, Wilmington

• Did THAT Just Happen? – United and San Francisco TSA Customer Service

  Customer segmentation is a fairly standard practice within most contact centers, yet it is still considered controversial by many. The better you are as a customer; the better the service you shall receive. In most cases, your status and place in queue is determined by the amount of money you’ve spent or the lifetime value…

  Sarah Stealey Reed

  June 19, 2013

  call center, contact center, Customer Experience, customer service, Did That Just Happen, Jason, traveling

  call center, contact center, Customer Experience, Customer Service, San Francisco, TSA, United