Tag: SkyMiles

• Did THAT Just Happen? Delta Multichannel Misfires

  It’s clear from my posts recently that I’m spending a lot of time traveling. While the endless airports and hotels can make one a little weary, the countless customer experiences have been both notable and enlightening. And while this week’s discussion is again focused on a travel provider, it ironically occurred while I was not […]

  Sarah Stealey Reed

  October 14, 2013

  call center, contact center, Customer Experience, customer service, Did That Just Happen

  Call centre, Customer, Customer Service, Delta, SkyMiles, Social media, Twitter