Tag: TSA

• Did THAT Just Happen? – United and San Francisco TSA Customer Service

  Customer segmentation is a fairly standard practice within most contact centers, yet it is still considered controversial by many. The better you are as a customer; the better the service you shall receive. In most cases, your status and place in queue is determined by the amount of money you’ve spent or the lifetime value…

  Sarah Stealey Reed

  June 19, 2013

  call center, contact center, Customer Experience, customer service, Did That Just Happen, Jason, traveling

  call center, contact center, Customer Experience, Customer Service, San Francisco, TSA, United