Stepmother Issues? What Issues?
He’s here! He’s here! Child has again returned! Although we are only on day four of the Great Summer Adventure of 2014, this one already feels ‘different’. Unlike prior years, Jason and I planned less and stressed less before Child arrived. And upon arrival? Child just slid on into our lifestyle with nary a squabble…
Did THAT Just Happen? – United and San Francisco TSA Customer Service
Customer segmentation is a fairly standard practice within most contact centers, yet it is still considered controversial by many. The better you are as a customer; the better the service you shall receive. In most cases, your status and place in queue is determined by the amount of money you’ve spent or the lifetime value…