Tag: United

• Stepmother Issues? What Issues?

  He’s here! He’s here! Child has again returned! Although we are only on day four of the Great Summer Adventure of 2014, this one already feels ‘different’. Unlike prior years, Jason and I planned less and stressed less before Child arrived. And upon arrival? Child just slid on into our lifestyle with nary a squabble…

  Sarah Stealey Reed

  June 20, 2014

  beach, CrossFit, family, Jason, love, Max, road trips, stepmom

  CrossFit, Norfolk, stepmom, United

• ORF-ORD-SFO-ORD-EWR-ORF

  I’m jumping the gun by posting this morning, as this trip is not technically over. But I figure I can’t possibly screw the travel god any more than she’s already deemed necessary, so here goes. I ‘should’ have woken up this morning in my own bed, next to my hot husband, and my neurotic four-legged…

  Sarah Stealey Reed

  March 7, 2014

  call center, contact center, CrossFit, Customer Experience, customer service, drinking, flying, Jason, Norfolk, running, traveling, working out, Zone

  California, CrossFit, IAD, Le ColonialSF, Marriott, ORF, United, United Club, Zone diet

• ORF-MCO-IAH-SAN-IAD-ORF

  Reprieve over people! My ass is and was back on a plane! The first of many 2014 Sarah trips took off this past week. In a random state of circumstance, I happily converged personal and professional – Norfolk to Orlando as happy daughter and wife, and then onward to San Diego as dutiful contact center…

  Sarah Stealey Reed

  February 6, 2014

  call center, contact center, CrossFit, Customer Experience, customer service, drinking, family, flying, Jason, Max, Norfolk, running, traveling, working out

  California, CrossFit, IAD, ORF, San Diego, United, Virginia

• SBP-SFO-IAD-ORF

  Let’s play a different game tonight. We were not expecting a redeye, we were not expecting delays, we were not expecting to spend hours in airports and get back to Norfolk tomorrow instead of today. So instead of a toothbrush, a change of clothes and a toiletry bag, I have books, wine glasses and a…

  Sarah Stealey Reed

  October 28, 2013

  flying, Jason, love, Norfolk, traveling

  airports, flying, IAD, ORF, SFO, traveling, United

• ILM-ATL-SLC-LAX-SFO

  What’s in my backpack: One battered notebook that is full of all my projects, blog ideas, research, endless lists, and interview notes, one brand-new hardbound notebook soon to be filled with even more projects, research, ideas, lists, and interviews, five boarding passes for three airlines that are just for today, a small bag of air-popped…

  Sarah Stealey Reed

  July 15, 2013

  Customer Experience, customer service, traveling, Whole30

  ATL, Delta, flying, ILM, Jeff Toister, Lara Bars, LAX, Nuun, ORD, planes, SFO, Shep Hyken, SLC, Snap Judgement, United, US Airways, Vega, Whole30

• Did THAT Just Happen? – United and San Francisco TSA Customer Service

  Customer segmentation is a fairly standard practice within most contact centers, yet it is still considered controversial by many. The better you are as a customer; the better the service you shall receive. In most cases, your status and place in queue is determined by the amount of money you’ve spent or the lifetime value…

  Sarah Stealey Reed

  June 19, 2013

  call center, contact center, Customer Experience, customer service, Did That Just Happen, Jason, traveling

  call center, contact center, Customer Experience, Customer Service, San Francisco, TSA, United