Tag: US Airways

• SFO-ATL-ILM

  What’s in my backpack: My still battered notebook full of ramblings, rants, and reviews, one not-so-brand-new hardbound notebook now scribbled with exciting to-do lists and notes from a jammed week in San Francisco, Mizuno running shoes, a round loaf of authentic San Francisco sourdough and a large can of clam chowder, (yes, I am still…

  Sarah Stealey Reed

  July 19, 2013

  friends, traveling

  ATL, Delta, flying, ILM, planes, SFO, US Airways

• ILM-ATL-SLC-LAX-SFO

  What’s in my backpack: One battered notebook that is full of all my projects, blog ideas, research, endless lists, and interview notes, one brand-new hardbound notebook soon to be filled with even more projects, research, ideas, lists, and interviews, five boarding passes for three airlines that are just for today, a small bag of air-popped…

  Sarah Stealey Reed

  July 15, 2013

  Customer Experience, customer service, traveling, Whole30

  ATL, Delta, flying, ILM, Jeff Toister, Lara Bars, LAX, Nuun, ORD, planes, SFO, Shep Hyken, SLC, Snap Judgement, United, US Airways, Vega, Whole30

• Did THAT Just Happen? – US Airways Real-time Management

  In Brad Cleveland’s book, Call Center Management on Fast Forward, he defines real-time management as “making adjustments to staffing and thresholds in the systems and network in response to current queue conditions.”  This concept is one that every contact center leader becomes acutely in tune with, as the variables impacting the call center are vast…

  Sarah Stealey Reed

  June 27, 2013

  call center, contact center, Customer Experience, customer service, Did That Just Happen, traveling

  Brad Cleveland, call center, contact center, Customer Experience, Customer Service, Real-time management, US Airways, WFM

• ORD-CLT-ILM

  What’s in my handbag: Two bananas pilfered from the United Club in ORD, a small bag of popcorn from Nuts on Clark (weakness people, such a weakness), a pack of gum, hotel ‘keys’ from three separate hotels in three different cities, invoice from my most recent stay at the Hyatt Lodge outside of Chicago, my…

  Sarah Stealey Reed

  June 21, 2013

  traveling

  CLT, flying, ILM, ORD, planes, US Airways